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• Standardization of operational practices
• Pricing/cost analysis
• Medication management
• Marketing
• Staffing analysis
• Custom clinical assessments
• Schedule balancing
• Diagnosis coding
• Profitability & cost assessment
• Communications assessment

Standardization and Operational Practices
An overview of your current paper and communication systems will be performed. We will provide you with a plan for improved operational systems based on our wide range of experience in the assisted living industry. We will assure that you are streamlining your day to day business operations in the most efficient manner possible, to ensure your staff meet the needs of your residents, and save staff time in managing those services.

Pricing/Cost Analysis
Defining costs and setting pricing is one of the most challenging tasks for facility operators. We will assist you in determining a formula that makes sense for your facility, to assure that you are pricing your packages and services in a manner that your costs will be covered, and a profit margin can be assured.

Medication Management
Medication Management is one of the most critical services that a facility provides to their residents. We will assist you in developing standards for how medications are ordered, set up, administered, updated, and inventoried to assure that you meet regulatory and licensing requirements.

Marketing
The average resident spends approximately 18 months within an average assisted living home. Does your home have the proper marketing positioning for the type of customer needed for extending this time line beyond the average? Marketing management includes marketing assessment, brochures, logos, combining features and benefits of your service offering to properly match pricing and ala carte services to the competition.

Task Management
ElderMark Strategy Group focuses on the specific tasks your residents need assistance with each and every day. In turn, an analysis will be performed to define “who is best” to complete those tasks. The concept of the “universal worker” has been successfully implemented in many assisted living facilities, and we will assist you in determining what program would best work for you and your residents.

Custom Clinical Assessments
ElderMark Strategy Group can assist you in building user-defined assessments that would meet the regulatory requirements for admission assessment, yearly re-assessment, falls assessment, skin assessment.

Schedule Balancing
Gathering information regarding staff efficiency is critical to assuring that services are being provided with the greatest cost savings. We will provide you with the tools to assess current efficiency, and how to assure that each provider is carrying an equal workload.

Diagnosis Coding
Increasingly 3rd party payors are requiring that ICD-9 codes be attached to their claims, and many facilities do not have access to someone with the knowledge and skills needed to code diagnoses as required. We have people with the expertise to assist you in training your staff how to assign the codes, and where to access information from the government agencies that hold the ownership rights to the ICD-9 codes.

Profitability and Cost Accounting Analysis
Assessing the profitability and measuring costs will become one of the single most important management tasks you do every year. As the Assisted Living industry grows and new facilities enter the marketplace, over capacity will become a problem. One of the best ways to deal with this issue will be through the management of all operational costs, capturing service creep, ensuring quality of care and producing a return on your investment.

Billing Analysis
Analyzing how your current billing system is tracking service delivery and applying information to the general ledger. Billing residents for all of the services provided is critical to your financial success. Streamlining the billing process will provide cost savings in repetitive labor and assure that your bills are correct and complete every month. This is a key strategic step in the standardization process.