It also ensures that you'll be able to take full advantage of the programs you purchased. For one low annual fee, you'll recieve 12 months of access to our support professionals and a comprehensive software maintenance package. For more information on our Support & Maintenance program or our clinical or financial software modules, please contact us at admin@eldermark.com or 1-866-809-7600.

Support Includes
• Assistance with navigation of Service Minder Software
• Defining issues/problem solving
• Explaining the cause and effects of data entry
• Researching of questions and problems
• Support Department hours are 8:00am to 5:00pm Monday thru Friday CT

Maintenance Includes
• Major Releases of Service Minder software
• Biannual interim release of ServiceMinder softwareMinder software
• Ongoing development of new features
• Ongoing industry updates
• 4D Fourth Dimension database

Additional Services
The following services are also provided
• Software installation
• Application training
• Clinical training
• Custom report writing
• Custom export coding
• On-site services
• Hardware-related issues
• Support of third-party software or products
• Customizing our products to specific needs
• Data recovery or correction