What People Are Saying About Eldermark
“Every time I call your helpdesk, everyone is very friendly, courteous and walks me through or helps me fix the issue I’m having at the time I call.”
"Meg's response time is the best I've ever worked with! She has been amazing with the transition, super quick to respond, and always available. Just amazing!"
Edina,Director of Accounting
Innovation Senior Management
I had to pass my appreciation on to the supervisors of Meg Remmick. She is a phenomenal employee and has been of tremendous assistance to myself and the Grand Living at Lake Lorraine team. She is always available and extremely prompt with responses. We have had a few problems and she has always been able to rectify them and find great solutions. She is always cheerful and a joy to talk with on the phone.
Sami,Business Office Manager
Grand Living at Lake Lorraine
I wanted to give a shout out to Tasha! She has helped me with many issues I have had lately and has always been so patient and kind. I am new to the system and it is always helpful when the support team is so helpful. Thank so much!
I wanted to pass along a shout out for exceptional service from two of your Eldermark Account Managers. Anytime I have any issues with the Eldermark accounts these ladies manage, I get a solution to the problem QUICK, which reflects well upon Eldermark. I’m sure they don’t always get recognized for the assistance they bring to the table, so I wanted to take a moment to let you know how much I appreciate both of these ladies and their prompt response to my emails or phone calls. They deserve a big WOW for wonderful customer service: Michelle Biegler and Myriah Kern.
Tisha,Account Manager/Quality Assurance
I have found ElderMark support to be prompt, pleasant, to the point and very helpful. I haven’t had a negative experience with anyone at ElderMark Support. For the exceptional service and lack of negative experience I thank you all!
Kathryn,IT Support Specialist
Thank you so much for the follow up. I was on another Tech call with support this morning on another matter and he took care of that for me too.
Thanks for the follow up and the exceptional customer service. I am very impressed!
Carl,Director of Dining Services
You and the rest of the support people at Eldermark are amazing.
Eldermark is a lifesaver. It really helps keep me organized.
Community Relations Director, East Ridge Residence
Wesley was very prompt, helpful and polite.
He took care of the problem right away.
Valley Memorial Homes
Thank you Robert for getting this resolved for me.
You have been just awesome to work with!
Eldermark is awesome in every way. I can't say enough just how good I think this software is! I am very grateful to all of you!
Ashby Living Center
Thanks for being such a pleasure to work with Natalie. Because of you, Eldermark is one of our easiest implementations.
QS1 Data Systems
Dear Eldermark Team, I just want to say thank you for another wonderful year of support and assistance with the growth of our portfolio. Our Eldermark platform is the foundation for our continued success in meeting and exceeding the services we provide our residents and families. I know that on behalf of our team members we appreciate the wonderful level of support and “style” it is delivered. To each of you I wish you a Merry Christmas and Prosperous and Healthy New Year and special time with family and friends this holiday season…….
Thanks for the wonderful relationship
We had a wonderful experience with Regency Retirement here and I'm recommending you to another one of my big group homes.
Pharmacist, ProxyCare, Alabama
Notify has taken our facility into the 21st century and has truly made life very simple for our staff and residents. The implementation of Notify has ensured continuity of care, faster response time and overall better communication between staff and resident.
Administrator, Fox Ridge Assisted Living
I called customer service and got it taken care of no problem. Which by the way, was the easiest experience I've ever had with customer service. That's the incredible service we have come to expect from Eldermark… thanks!
Facility Director, Ashby Living Center
I wanted you to know how much we have enjoyed working with your entire team, but above all, Katie. Her support has been endless and I truly do not know how we would have made it through this transition without her. She is a wealth of knowledge to say the least and is beyond patient with all of our needs and questions. They are all wonderful and we have appreciated them beyond words. You have assembled quite the team. Thanks to your entire team for a pretty amazing transition!
VP of Resident Care, Integral Senior Living
This has been the best initial training we have ever had for a software product. It was very organized and all questions were answered immediately or researched then answered. Craig, you have an amazing team, I am looking forward to working with them on this project and others coming up.
VP of Operation, Lake House Assisted Living, LLC
Your entire team is awesome, very helpful, and kind. You always know what the issue is and can fix it!
BOA, Welbrook Senior Living
Thank you for all that you do. You're a great help, always quick to respond and extremely patient.
Sanford Health of Northern Minnesota
I call all the time and you all know me by name and I have learned a ton in the last few weeks from your support team.
VP Health & Wellness, LifeWell Senior Living, LLC
Thank you for all of your assistance! The Eldermark team is great!
VP Information System & Technology, Greenfield Senior Living, Inc.
Your Team ROCKS. Mark and Katie have gone above and beyond to assist us and I so much appreciate them.
VP of Clinical Resources AL-MC, Compass Point Healthcare Systems
Megan did a great job investigating a significant issue. She was able to solve the problem and make it easier for the user to understand.
Director of Operations, Peregrine Health Management Company
I was delighted with the customer service I received from Ashley.
Regional Director of Housing, Augustana Care Corporation
I really like EMAR. Tasha is always great when helping me. I called into support and they fixed my issues on the spot. Thank you for being awesome.
This phone call is recorded, right? Whoever is listening, this young lady gets an A plus for support.
You and your team are great! Every time we have a question or need help everyone on your end is very helpful, respectful, and even fun! Thanks. :)
Executive Director, St. Therese Hospice at St. Odilia
In the past 2 weeks I've been on the phone with 2 of your employees getting Eldermark installed on three different computers. The first instance I spoke with Jamie, and today with with Heather.
In both cases both Jamie and Heather were fabulous to work with. They were courteous, professional, very knowledgeable and flexible.
For me, these types of installs usually take time and there is a certain amount of small talk necessary for me so I'm not just sitting there with a quiet phone against my ear. As a result I usually end up trying to be funny and whether I was or not, both of these young ladies were able to get their work done quickly while keeping me at ease about my apparent lack of computer literacy.
Eldermark has been wonderful to work with. Their training process is nothing short of phenomenal. Our trainer stayed with us during the entire process and still to this day calls or emails to check on us. Their support line is so quick to answer with no waiting time and always manages to fix the problem within minutes.
Administrator, Fox Ridge Senior Living
We couldn't be more satisfied! The support team has guided our staff step-by-step, from start-up through ongoing daily use to ensure our 100% satisfaction. We highly recommend Eldermark.
Executive Director, Rakhma Homes
Eldermark has been a very responsive company to work with. They are progressive, supportive and readily available for troubleshooting.
Ecumen Senior Housing
Since using EMAR Direct Connect we have experienced increased efficiency and streamlined operations, from admission to discharge. If there are ever issues, questions or requests, we get a prompt response. I would highly recommend all of the Eldermark products and services that we have used.
Executive Director, Homewood Heights Assisted Living
All the information I need goes with me wherever I am in the building and everything I need to know to care for my residents is in one place. I don't have to go through different books, charts, etc. and that makes it easy and faster for me.
Home Health Aide, Epiphany Assisted Living
We increased revenues after just the first month and by streamlining processes we almost instantly improved quality of care. We love the change from paper to iPod touch.
The Glenn at St. Therese
Our residents' safety is our number one priority so it only makes sense to choose Eldermark.
Assistant Executive Director, Epiphany Assisted Living
I was very nervous about our transition to the EMAR system, as it is new to our community and staff. When I saw how easy and straightforward the software is all of my fears were pushed aside. My staff has been able to quickly learn the program and our transition is going incredibly smoothly. We are very excited!
Resident Care Director, The Bridge Assisted Living
The system's cross-referencing attributes have improved communication across departments and with our vendors.
Executive Director, Rakhma Homes
Eldermark ties Resident Care, Marketing and Executive positions together so we can spend more time with residents and less at our computers. We can check on each other's progress and remain current with our census status.
Orchard Hill, Sudbury, MA
We love EMAR Direct Connect. It has made staff members confident in their knowledge of residents and their medications. And the Risk Management system has brought a huge sense of relief to our Risk Management team.
VP of Clinical Services, Prestige Care Senior Living
We use iPod touch at the point of care to substitute centralized, manual data entry. This wonderful new way of recording care and services not only saves us the expense of paper and labor but it has improved the quality of data.
Administrative Assistant, The Glenn at St. Therese
Eldermark is exceptional software, providing easy and affordable access to electronic health records. It has vastly improved time management and quality initiatives by allowing us to document resident care in real time and with abundant detail.
Executive Director, Rakhma Homes