What People Are Saying About Eldermark



Wesley was very prompt, helpful and polite.

He took care of the problem right away.

Thanks

George, Feb 2017 Valley Memorial Homes

Thank you Robert for getting this resolved for me.

You have been just awesome to work with!

Pat, Feb 2017 Ecumen

Eldermark is awesome in every way. I can't say enough just how good I think this software is! I am very grateful to all of you!

Margaret, Jan 2017 Ashby Living Center

Thanks for being such a pleasure to work with Natalie. Because of you, Eldermark is one of our easiest implementations.

Tina QS1 Data Systems

Dear Eldermark Team, I just want to say thank you for another wonderful year of support and assistance with the growth of our portfolio. Our Eldermark platform is the foundation for our continued success in meeting and exceeding the services we provide our residents and families. I know that on behalf of our team members we appreciate the wonderful level of support and “style” it is delivered. To each of you I wish you a Merry Christmas and Prosperous and Healthy New Year and special time with family and friends this holiday season…….

Thanks for the wonderful relationship

Don Anderson Milestone

We had a wonderful experience with Regency Retirement here and I'm recommending you to another one of my big group homes.

Maria Pharmacist, ProxyCare, Alabama

Notify has taken our facility into the 21st century and has truly made life very simple for our staff and residents. The implementation of Notify has ensured continuity of care, faster response time and overall better communication between staff and resident.

Teresa Administrator, Fox Ridge Assisted Living

I called customer service and got it taken care of no problem. Which by the way, was the easiest experience I've ever had with customer service. That's the incredible service we have come to expect from Eldermark… thanks!

Margaret Facility Director, Ashby Living Center

I wanted you to know how much we have enjoyed working with your entire team, but above all, Katie. Her support has been endless and I truly do not know how we would have made it through this transition without her. She is a wealth of knowledge to say the least and is beyond patient with all of our needs and questions. They are all wonderful and we have appreciated them beyond words. You have assembled quite the team. Thanks to your entire team for a pretty amazing transition!

Linda VP of Resident Care, Integral Senior Living

This has been the best initial training we have ever had for a software product. It was very organized and all questions were answered immediately or researched then answered. Craig, you have an amazing team, I am looking forward to working with them on this project and others coming up.

Eric VP of Operation, Lake House Assisted Living, LLC

Your entire team is awesome, very helpful, and kind. You always know what the issue is and can fix it!

Amanda BOA, Welbrook Senior Living

Thank you for all that you do. You're a great help, always quick to respond and extremely patient.

Melinda Sanford Health of Northern Minnesota

I call all the time and you all know me by name and I have learned a ton in the last few weeks from your support team.

Angie VP Health & Wellness, LifeWell Senior Living, LLC

Thank you for all of your assistance! The Eldermark team is great!

Kevin VP Information System & Technology, Greenfield Senior Living, Inc.

Your Team ROCKS. Mark and Katie have gone above and beyond to assist us and I so much appreciate them.

Roz VP of Clinical Resources AL-MC, Compass Point Healthcare Systems

Megan did a great job investigating a significant issue. She was able to solve the problem and make it easier for the user to understand.

Lou Director of Operations, Peregrine Health Management Company

I was delighted with the customer service I received from Ashley.

Mary Jo Regional Director of Housing, Augustana Care Corporation

I really like EMAR. Tasha is always great when helping me. I called into support and they fixed my issues on the spot. Thank you for being awesome.

Tammy Eldercare

This phone call is recorded, right? Whoever is listening, this young lady gets an A plus for support.

Support Caller

You and your team are great! Every time we have a question or need help everyone on your end is very helpful, respectful, and even fun! Thanks. :)

Jolene Executive Director, St. Therese Hospice at St. Odilia

In the past 2 weeks I've been on the phone with 2 of your employees getting Eldermark installed on three different computers. The first instance I spoke with Jamie, and today with with Heather.

In both cases both Jamie and Heather were fabulous to work with. They were courteous, professional, very knowledgeable and flexible.

For me, these types of installs usually take time and there is a certain amount of small talk necessary for me so I'm not just sitting there with a quiet phone against my ear. As a result I usually end up trying to be funny and whether I was or not, both of these young ladies were able to get their work done quickly while keeping me at ease about my apparent lack of computer literacy.

Scottie RN

Eldermark has been wonderful to work with. Their training process is nothing short of phenomenal. Our trainer stayed with us during the entire process and still to this day calls or emails to check on us. Their support line is so quick to answer with no waiting time and always manages to fix the problem within minutes.

Teresa Administrator, Fox Ridge Senior Living

We couldn't be more satisfied! The support team has guided our staff step-by-step, from start-up through ongoing daily use to ensure our 100% satisfaction. We highly recommend Eldermark.

Susan Executive Director, Rakhma Homes

Eldermark has been a very responsive company to work with. They are progressive, supportive and readily available for troubleshooting.

Pat Ecumen Senior Housing

Since using EMAR Direct Connect we have experienced increased efficiency and streamlined operations, from admission to discharge. If there are ever issues, questions or requests, we get a prompt response. I would highly recommend all of the Eldermark products and services that we have used.

Jennifer Executive Director, Homewood Heights Assisted Living

All the information I need goes with me wherever I am in the building and everything I need to know to care for my residents is in one place. I don't have to go through different books, charts, etc. and that makes it easy and faster for me.

Megan Home Health Aide, Epiphany Assisted Living

We increased revenues after just the first month and by streamlining processes we almost instantly improved quality of care. We love the change from paper to iPod touch.

Matilda The Glenn at St. Therese

Our residents' safety is our number one priority so it only makes sense to choose Eldermark.

Terri Assistant Executive Director, Epiphany Assisted Living

The system's cross-referencing attributes have improved communication across departments and with our vendors.

Susan Executive Director, Rakhma Homes

I was very nervous about our transition to the EMAR system, as it is new to our community and staff. When I saw how easy and straightforward the software is all of my fears were pushed aside. My staff has been able to quickly learn the program and our transition is going incredibly smoothly. We are very excited!

Nikki Resident Care Director, The Bridge Assisted Living

Eldermark ties Resident Care, Marketing and Executive positions together so we can spend more time with residents and less at our computers. We can check on each other's progress and remain current with our census status.

Elizabeth Orchard Hill, Sudbury, MA

We love EMAR Direct Connect. It has made staff members confident in their knowledge of residents and their medications. And the Risk Management system has brought a huge sense of relief to our Risk Management team.

Angela VP of Clinical Services, Prestige Care Senior Living

We use iPod touch at the point of care to substitute centralized, manual data entry. This wonderful new way of recording care and services not only saves us the expense of paper and labor but it has improved the quality of data.

Matilda Administrative Assistant, The Glenn at St. Therese

Eldermark is exceptional software, providing easy and affordable access to electronic health records. It has vastly improved time management and quality initiatives by allowing us to document resident care in real time and with abundant detail.

Susan Executive Director, Rakhma Homes