Our Client Advisory Board

Jim Altrichter, RN

National VP Clinical Services | Anthem Memory Care

Jim as Anthem Memory Care Communities' National Vice-President of Clinical Services and oversees all clinical services provided at the Anthem communities. Prior to joining Anthem Memory Care, Jim served as Vice President of clinical services and Senior Vice President of Risk Management for a Vancouver, WA-based assisted living management company.

Jim earned his Bachelor of Arts degree from the College of Saint Scholastica in Duluth MN, with a major in Nursing and a Minor in Psychology. Jim has worked in a variety of clinical settings including Skilled Nursing, Chemical Dependency, Critical Care, and out-patient clinic settings. Additionally, Jim has held positions in pharmaceutical sales, management and brand marketing.

Jim has worked closely with medical and nursing colleagues in the development and implementation of behavior management plans related to Alzheimer’s Dementia and other cognitive dysfunction diagnoses. Jim is best known for his dedication to the care of residents in Memory Care communities and has developed and implemented multiple training programs for caregivers and nurses related to assisted living and memory care settings.

Don Anderson

Chief Clinical and Marketing Officer | Milestone Retirement Communities

Don is a founding partner and Advisor to Milestone. In this role, he focuses on support of clinical operations of the retirement communities under management, working closely with the clinical teams in the training and deployment of clinical systems and services. Prior to his current role in Milestone, Don was Chief of Clinical Support Services for Milestone providing day-to-day support and assistance to regional and community clinical teams.

Before joining Milestone Don was Vice President of Marketing and Clinical Affairs of LifeStyles, which operated 16 senior communities with services including independent living, assisted living, and dementia care totaling 1600 units and 700 employees. In addition to overseeing the global marketing and clinical activities of the company, he was active at the building level working closely with the Executive Directors and their teams in training and developing staff in programs aimed at delivering quality care in promoting resident and family satisfaction and ensuring high occupancy.

Prior to coming to LifeStyles in 2000, Don had been in the health care industry since 1975, most recently as Vice President of Support Services in a facility nationally recognized for its innovation in service delivery and employee training and retention. His experience covers a vast range of disciplines having performed in the management of senior housing communities, acute care hospitals, physician office practices, medical office buildings, physician recruitment, and training and development of care and support staff in both senior and acute care settings.

In addition to his marketing and management experience, Don’s passion is the training and development of employees to consistently deliver exceptional customer service.

Amanda Johnson, RN

SVP Senior Living Operations | Lifespark Senior Living

Ms. Johnson has worked in long term care since 1989. She holds a bachelor’s degree in human services from the University of MN, Morris. She is a registered nurse and a licensed nursing home and assisted living administrator. Her past responsibilities include developing skilled nursing, housing and home care policy and procedures, health information technology, regulatory compliance, corporate compliance, collaborative performance improvement projects, multiple aspects of quality improvement, and overall company leadership and prior to Lifespark as the Vice President of Clinical Operations and Chief Compliance Officer for Tealwood Senior Living.

As Vice President of Operation, Senior Living, Ms. Johnson also oversees operations for the Lifespark Senior Living portfolio. She currently serves as Vice Chair of the Care Providers of MN Board of Directors, sits on the Long Term Care Imperative Steering Committee, and was appointed to the MN state Board of Executives for Long Term Services and Supports (formally BENHA). Ms. Johnson has served on several committees with Care Providers of Minnesota and is a frequent speaker on regulatory, leadership, reimbursement and other industry related topics.

John Oliver

Sr Director Business Solutions / Business Transformation | Ecumen

I have been in numerous leadership positions in Senior Services most of my career. I lead our Ecumen technology team to identify ways technology can solve business problems and help advance Ecumen’s mission. It is a privilege to engage with other leaders as we influence the future direction of Eldermark. As a leader, I seek team member engagement, team effectiveness, and innovative IT work that aligns with our company’s strategic objectives.

Kristi Testa, RN

Director of Clinical Revenue – Assisted Living | The Goodman Group

Kristi joined The Goodman Group in 2000, as the Director of Nursing and Co-Director of Memory Care at The Commons on Marice, a 154-unit Assisted Living managed by The Goodman Group. In 2006, she joined TGG corporate Senior Living and Health Care team and is responsible for Assisted Living Ancillary Services Development throughout The Goodman Group ALFs, nationally. She is a Registered Nurse with a background in home care ranging from high acuity pediatric clients to at-risk geriatric clients. Kristi has worked with the Service Minder software program for the past 22 years and enjoys training and supporting the software for The Goodman Group in their 24 Assisted Living facilities, maximizing revenue and right-sizing staffing.

Diane Umayam

VP Health Services | Leisure Care

Assuring that our Elders have access and receive high quality housing and care, has long been a commitment of mine. Consequently, I have spent my entire career in Senior Services. In addition to serving as a General Manager/CEO of Assisted Living and Memory Care communities, I have held local and regional positions at a Home Health Agency. Currently, I am the VP of Health Services at Leisure Care. We operate Assisted Living and Memory Care communities across the country. It is my privilege to provide Operational Support to the teams in the community, while working closely with our Corporate Clinicians regarding Health & Wellness and Memory Care. As a member of Eldermark’s Client Advisory Board, I look forward to expanding that scope to positively impact the utilization of technology in delivering and documenting resident care- particularly in this changing environment.

On a personal note, I find balance in spending time with my family and friends- especially in traveling together and exploring new places and cultures. My philanthropic efforts include administering a Scholarship Endowment assisting families with both tuition and summer camp expenses.