What You'll Learn
When a resident moves from Level 3 to Level 4, who makes sure billing knows?
It sounds like a simple question. In practice, it's one of the most consistent compliance and revenue gaps in senior living and it rarely gets talked about directly. In this 60-minute panel, Eldermark brings together three distinct perspectives on the acuity challenge: a state regulatory official, a clinical operations leader, and a senior living operator. A direct conversation about a problem operators deal with every day.
What state regulations actually require when a resident's acuity changes and where surveys most commonly find gaps
How clinicians assess acuity in practice and where the handoff to billing breaks down
What a formal acuity audit typically uncovers at the community and portfolio level
The first thing multi-site operators should fix when billing isn't following care
Featured Speakers
Three distinct perspectives. One critical conversation.
Mark Anderson, LALD
Chief Client Officer
Eldermark
30+ years in senior living. 10+ years as an Eldermark operator before joining the team. Mark knows what operators actually need because he was one.
Amy Hyers, RN
Evaluation Regional Operations Manager
State of Minnesota, MDH
9 years evaluating senior living compliance for the State of Minnesota. Amy Hyers brings the regulatory perspective operators rarely get access to.
Kassandra Lopez, MSN, RN, QDS-C
Regional Vice President of Clinical Operations
Next Level Senior Living - Carefree Living Portfolio
Stabilized teams, managed regulatory compliance, and led care quality across senior living communities in three states.
Daphne Ponds, RN, MSN, JD
State Executive Operations Manager | OHFC Director
State of Minnesota, MDH
Daphne sits at the exact intersection of clinical standards, regulatory enforcement, and vulnerable adult protection.
Free. No product pitch.
September 29, 2026 · 1:00 PM CT
60 minutes. Three perspectives. One conversation operators need to hear.
Reserve your seat →