Resident Acuity in Senior Living: Are You Measuring It or Just Documenting It?

When a resident moves from Level 3 to Level 4, who makes sure billing knows? It sounds like a simple question. In practice, it's one of the most consistent compliance and revenue gaps in senior living — and it rarely gets talked about directly.

In this 60-minute panel, Eldermark brings together three distinct perspectives on the acuity challenge: a state regulatory official, a clinical operations leader, and a senior living operator. No product pitch. Just a direct conversation about a problem operators deal with every day.

What you'll walk away with:

• What state regulations actually require when a resident's acuity changes — and where surveys most commonly find gaps
• How clinicians assess acuity in practice and where the handoff to billing breaks down
• What a formal acuity audit typically uncovers at the community and portfolio level
• The first thing multi-site operators should fix when billing isn't following care